Request a content review

Use a content review request when you find an entry that may be inaccurate, outdated, or unclear and needs to be checked by a reviewer.

Requesting a review notifies the assigned reviewer and updates the entry’s review status.

The entry’s content type must have review requests enabled.

Request a review when:

• content may be out of date
• information appears incorrect or unclear
• a policy or process has changed
• screenshots, examples, or guidance no longer match the product

Top request a review, start by opening the Request a review window:

1. Open the entry in the editor.
2. Open the Content review panel.
3. Select Request a review.

The Request a review window will open.

The Due date field sets when the review should be completed.

• By default, the due date is set to around 14 days from today.
• You can change the date and time to any supported value.

Use this field to set expectations for when the review should be completed.

In the Why are you requesting this review? field, explain why the entry needs reviewing.

For example:

• “Product name has changed and screenshots are out of date.”
• “Policy has been updated – please review the legal section.”

A message is required. If you try to submit the request without one, an error message will appear asking you to provide a reason.

To submit the review request:

1. Confirm the Due date.
2. Enter a message explaining why the entry needs review.
3. Select Request review.

When the request is submitted:

• A confirmation notification appears.
• The content review panel updates to show the request message.
• The entry status changes to Review requested.
• The assigned reviewer is notified, depending on system configuration.