Service status
Check the live and past status of Zengenti services, including Blocks, APIs, and the data centres, and find out how to get notified of incidents.
If Contensis is down, not working or running slowly, check the Zengenti status page first. It shows the live and historical status of Zengenti services, so you can see whether there’s a known outage or incident that’s already being worked on.
What the status page covers
The status page reports on these services:
- London data centre
- Manchester data centre
- Help desk
- Development environments
- APIs
- GitLab
- Blocks
- Insytful
Each service shows its current state, such as Operational, so you can see at a glance which parts are affected by an outage.
View past incidents
To see earlier incidents, select Show history on the status page.
Get notified about incidents
You can subscribe to the status page so that updates come to you, rather than you having to check for them. These options are available:
- Slack
- Microsoft Teams
- Google Chat
- Webhook
- RSS and Atom feeds
- API
If Contensis isn’t working but the status page shows no problem
If you are having a problem and every service shows as operational, contact the help desk. You can also select Report an issue on the status page, which takes you to the same place.
For how quickly we respond to different kinds of problem, see Impact levels and response times.